Refund policy

At Caventa, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed
  • Have original tags attached
  • Be in their original condition and packaging
  • Not show signs of wear, damage, or alteration

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Clearance or discounted items marked as final sale
  • Gift cards
  • Personalized or custom-made items

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and provide a replacement or refund when appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or style, please place a new order after your return has been approved.

Contact Us

For return requests or questions regarding your order, please contact us at:

Email: caventastore@outlook.com

We aim to respond to all inquiries within 24–48 business hours.